Refund policy

At Comfort Gears, we specialize in pre-loved (thrift) imported hiking and sports gear sourced from the USA and UK. Every product is carefully inspected before being listed to ensure quality, functionality, and good condition.

Because our products are pre-owned, minor signs of previous use may be present. These do not affect performance and are clearly considered while pricing the product.

Return Eligibility

• Returns must be requested within 3 days of delivery.

• Items must be unused after delivery and in the same condition as received.

• Any tags (if applicable) must remain attached.

• Proof of purchase is required.

Non-Returnable Items

• Items damaged due to misuse after delivery.

• Products purchased during clearance or special sale (if mentioned).

• Change of mind after successful delivery (unless agreed).

Refund Process

• Once we receive and inspect the returned product, we will notify you.

• Approved refunds will be processed within 5–7 business days.

• Shipping charges are non-refundable unless the product was damaged or incorrect.

To initiate a return, please visit our Contact Page:
https://comfort-gearr.myshopify.com/pages/contact